This guide is intended for new Reflex Internet users and highlights the major points regarding the use of our service.

Account Activation Notice
You should have received an account activation notice by email, if you have not received yours, please contact support before continuing. Your account activation notice contains the username, password and hostnames that you will need to use our services. Please keep this information safe and have it to hand when contacting us for any reason.

Control Panel
Central to all our our hosting plans is our control panel, from which you can manage all aspects of your account and view support documentation specific to your hosting plan. The control panel can be found here, login with the username and password from your activation notice.

Email
Initially, no email options are configured. You can create mailboxes and change your email routing options via your control panel.

Web Site
You can upload your web site files by connecting to the FTP server shown in your account activation notice using an FTP client, login with your main username and password. Detailed instructions for configuring your FTP program to work with our service can be found here.

Getting Help
Should you encounter difficulties, documentation regarding our service and technical support can be obtained at any time from our online support centre at http://www.reflex.net.uk/support.html

We always welcome any comments or suggestions you many have, if we can be of any further assistance please do not hesitate to contact us.

Email: info@reflex.net.uk